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For emergency phone numbers please see our Emergency Numbers webpage or for a printable version please download: Emergency Phone Numbers for USAG Ansbach.

Dialing Instructions

Having problems dialing? It can get a bit confusing dialing civilian phone numbers here in Germany or calling back to family and friends in the US. If you need some assistance please see our Dialing Instructions pamphlet and we can explain how to call a Military DSN number from a civilian phone, how to call a German phone number, and how to call back to the US. We also list all the prefixes for all the countries here in Europe, and all the prefixes for the major US installation here in Europe.

All telephone numbers, hours, and information listed in this directory are subject to change without notice. If you find information that is inaccurate please contact the USAG Ansbach webmaster at: USAG Ansbach Webmaster Email.

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DA Photos (Photographer) Defense Commissary Agency (DeCA) Defense Enrollment Eligibility Report (DEERS)
Dental Clinics & Services Deployment and Mobilization Manager in ACS Digital Training Facility (DTF)
Dining Facilities Directorate of Emergency Services (DES) (Police & Fire) Directorate of Human Resources (DHR)
Directorate of Logistics (DOL) Directorate of Public Works (DPW) DPTMS
Domestic Violence Hotline Drivers Licensing Drivers Testing
Dry Cleaners  

Defense Commissary Agency (DeCA)
Urlas Kaserne
Commercial: 09802-83-7070
DSN: 467-7070
Hours:
Tuesdays – Fridays 11 a.m. – 7 p.m.
Saturdays, Sundays 10 a.m. – 6 p.m.
Closed Mondays
Visit the DeCA website at Commissaries.com

Dental Clinics and Services
Katterbach Kaserne
Commercial: 06371-9464-3609 / 3700
DSN: 590-3609 / 3700
Hours:
Mondays – Fridays 8:30 a.m. – 4:30 p.m.
Dental Emergencies
Commercial: 09802-83-3856
DSN: 467-3856
Europe Regional Dental Command Website
USAG Ansbach Dental, Medical page
Orthodontics – Katterbach Kaserne
Commercial: 09802-83-3396
DSN: 467-3396
Hours:
Mondays – Fridays 8:30 a.m. – 4:30 p.m.
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Digital Training Facility (DTF) managed by Training Support Center (TSC) Ansbach
Storck Barracks
Commercial: 09841-83-4373
DSN: 467-4373
Hours:
Mondays – Fridays 8 a.m. – 5 p.m.
Closed Saturdays, Sundays, U.S. holidays
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Dining Facilities
Katterbach Kaserne (Bldg. 5814)Storck Barracks
Commercial: 09802-83-2179 / 2415 / 2579
DSN: 467-2179 / 2579
Commercial: 09841-83-4596 / 4495
DSN: 467-4596 / 4495
Hours Mondays – Fridays:
Breakfast: 7 – 8:45 a.m.
Lunch: 11:30 a.m.– 1 p.m.
Dinner: 5 – 6:30 p.m.
Note: The last dinner meal hours prior to USAREUR three/four day holiday weekends is 4:30 - 6 p.m.
Hours Mondays – Fridays:
Breakfast: 7:15 – 9 a.m.
Lunch: 11:30 a.m. – 1 p.m.
Dinner: 5 – 6:30 p.m.
Hours, weekends, training, U.S. holidays:
Breakfast: 8 – 9:30 a.m.
Lunch: Noon – 1:30 p.m.
Dinner: 4:30 – 6:30 p.m.
Hours weekends, training, U.S. holidays:
10 a.m. – 3 p.m.
Family night meals:
5 – 6:30 p.m.
Dining facility dress code policy
Dining facility 2015 meal rates
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Directorate of Emergency Services (Military Police and Fire Stations) Bismarck Kaserne
Office and operating hoursTelephone numbers
Emergencies (Printable reference list here) MP commercial: 09802-83-110
MP DSN: 110
Medical, fire commercial: 09802-83-112
Medical, fire DSN: 112
Law enforcement desk:
24 hours
Commercial: 09802-83-3855 / 3856
DSN: 467-3855 / 3856
Military police investigations:
Mondays – Fridays 9 a.m. – 5 p.m.
Commercial: 09802-83-3854
DSN: 467-3854
German police liaison:
24 hours
Commercial: 09802-83-3857
DSN: 467-3857
Law enforcement operations officer:
Mondays – Fridays 7:30 – 4:30 p.m.
Commercial: 09802-83-3851
DSN: 467-3851
Physical Security:
Mondays – Wednesdays, Fridays 9 a.m. – 5 p.m.
Commercial: 09802-83-3862
DSN: 467-3862
Traffic Investigations:
Mondays – Fridays 9 a.m. – 5 p.m.
Commercial: 09802-83-3860 / 3869
DSN: 467-3860 / 3869
Ansbach road conditions hotlineCommercial: 09802-83-3882
DSN: 467-3882
Fire station – Katterbach:
24 hours
Commercial: 09802-83-2822 / 09802-958-632
DSN: 467-2822 / 2795
Fire station – Storck Barracks:
24 hours
Commercial: 09841-83-4835
DSN: 467-4835
Installation Access – Katterbach Kaserne:
Processes DoD ID card registration and visitor passes
Mondays – Thursdays 8 a.m. – noon, 1 – 4:30 p.m.
Fridays 1 – 4:30 p.m.
Closed U.S. holidays
Commercial: 09802-83-3315
DSN: 467-3315
Directorate of Emergency Services mission and offices
Vehicle Registration (Managed by DES, BY APPOINTMENT ONLY)
Barton Barracks
Commercial: 0981-183-7892
DSN: 468-7892
Hours:
Mondays – Fridays 8 – 11:30 a.m., noon – 3:15 p.m.
(BY APPOINTMENT ONLY)
Closed weekends, U.S. federal holidays
Make appointments by visiting https://bookavr.timetap.com.
Check, money order or credit / ATM Cards accepted.
Cash is not accepted.
Vehicle Registration will always be closed the last work day of the month for inventories.
Send Vehicle Registration an email by clicking here.
Vehicle Registration – Important links, documents
Vehicle Registration checklists for: Registering (initial/renewal/temporary), Purchasing, Selling, Agent Owner (Power of Attorney), Transfer, Shipping and Junking
To help your vehicle registration or renewal go more smoothly, fill out:
AE Form 190-1AA Application for Motor Vehicle Registration or Renewal and Allied Transactions.
To view, download, and fill out all the forms required at Vehicle Registration visit:
USAREUR Registry of Motor Vehicles Forms and Publications
This office is for registering your motor vehicles or renewing your registration (license plates). This office is not for obtaining or renewing a USAREUR driver's license. For driver's licenses, contact Driver's training and testing.
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Directorate of Human Resources (DHR)
Main Office – Katterbach Kaserne
DirectorCommercial: 09802-83-7723
DSN: 467-7723
Administrative assistantCommercial: 09802-83-7251
DSN: 467-7251
Hours:
Mondays – Fridays 8 a.m. – 5 p.m.
Home-based business
Katterbach Kaserne
Commercial: 09802-83-2107
DSN: 467-2107
Hours:
Mondays – Fridays 8 a.m. – 5 p.m.
Casualty and Mortuary Affairs
Commercial: 0981-183-7566 or 09802-83-3301
DSN: 468-7566 or 467-3301
24-hour commercial: 0162-273-3621
Office hours:
Mondays – Thursdays 7:30 a.m. – noon, 1 – 4:30 p.m.
Fridays 1 – 4:30 p.m.
For more on Casualty and Mortuary Affairs, visit https://www.hrc.army.mil/TAGD/CMAOC.
Defense Enrollment Eligibility Report (DEERS) enrollment and ID cards – Katterbach Kaserne
Don't want to wait in line for a new ID Card? Make your appointment online at:
ID Card Section, Ansbach Germany Online Appointment Scheduler.
Central Processing Facility, Room 126
Commercial: 09802-83-3448 / 3302
DSN: 467-3448 / 3302
Hours:
Mondays – Thursdays 7:30 a.m. – noon, 1 – 4 p.m.
Fridays 1 – 4:30 p.m.
The last customer before lunch will be seen at 11:45 a.m., and the last customer of the day will be seen 15 minutes prior to closing.
Click here to visit milConnect. Go to milConnect to access information for DEERS and Health Care or to get information on your ID card, education benefits, military transitions and other subjects. You must have a common access card (CAC) or a Department of Defense Self-Service Log-on (DS Log-on) username and password to access this website.
Military Personnel Division (Soldier permanent change of station or Reassignments) – Katterbach Kaserne
Central Processing Facility, Bldg. 5818, Enlisted Reassignments Office is in Room 110. / Officers Reassignments Office is in Room 116
Commercial: 09802-83-3474 / 3471
DSN: 467-3474 / 3471
Hours:
Mondays – Thursday 7:30 a.m. – 4:30 p.m. and Fridays 1:00 p.m. – 4:30 p.m. (The office is closed every Friday morning for staff training).
Enlisted
Tel. Commercial: 09802-83-2630/3474
Tel. DSN: 467-2630/ 3474
Officer
Tel. Commercial: 09802-83-3471
Tel. DSN: 467-3471
Email: usarmy.ansbach.imcom-europe.list.mpd@mail.mil

Click here for the USAG Ansbach levy briefing

The USAG Ansbach Levy brief (this brief is mandatory for PCS orders). After completion: EnlistedSoldier will print CBA/IBA statement and return it to S1 along with the DA Form 5118 to generate orders. If you have questions or concerns contact service providers by visiting the USAG Ansbach directory here.

Passport Office – Katterbach Kaserne
Katterbach Kaserne, Bldg. 5818, Room 118
Commercial: +49-9802-83-3456
DSN: 467-3456
Passport Emergency Hotline, Commercial: 0162-271-0382
Hours of operation:
Monday, Wednesday and Thursday (by Appointment Only) 8 a.m. – 11:45 a.m. and 1 p.m.– 4 p.m.
Office is closed Tuesday and Friday.
All applications must be completed online at https.pptform.state.gov - Print and bring pages 5 and 6 to your appointment.
Tourist, Official Passports and CRBAs: Make your appointment online at:
http//usag.ansbach_passports.timetap.com
All time slots are per request, i.e. for two passports two time slots are needed.
Notification of passport pickup is via email from a mail.mil address. Pick up is during opening hours above.
Ensure you follow the correct instructions at http://www.ansbach.army.mil/passport.html
Ration/SOFA Cards – Katterbach Kaserne
Ration cards available in rooms 104, 116 and 118.
SOFA cards available in rooms 104, 116, 118 and 120 in bldg. 5818.
Both Ration and SOFA cards are issued on a walk-in basis. Note: Be sure to bring the appropriate documents!

Ration Cards:
Initial issue: Bring a letter from CPAC or other hiring agency authorizing you to be issued a ration card.
Reissue: bring expired ration card.
Military members must go thier designated S1 except for garrison Soldiers who will be serviced at MPD.


SOFA Card:
AE Form 600-77A is required for initial and reissuance of a SOFA card (which can be obtained from your CPAC or hiring agency).
Military and family members will be serviced at MPD with SRB.
Customers must bring both Tourists and No-Fee passports if applicable.

AE Form 600-77A in only valid for three months from date of issue.

Commercial: 09802-83-3456 / 3301 / 3471
DSN: 467-3456 / 3301 / 3471
Hours of Operation:
Monday – Thursday 8 – 11:45 a.m. and from 1 – 4 p.m.
Friday 1 – 4 p.m.
Closed weekends and Federal holidays.
In-processing (general information)

Upon arrival at the Central Processing Facility, a unit sponsor will greet you and pick you up. Sponsors and Housing will make lodging arrangements for those Soldiers who are authorized concurrent travel and have dependents with them. Lodging will be booked at the Ansbach Army Lodging, Brainard Hall at Urlas Community, which is a five-minute drive from the Central Processing Facility. If there are no rooms available at Ansbach Army Lodging, a local hotel will be used and a statement of non-availability will be issued. Single Soldiers private through staff sergeant or those who are not authorized concurrent travel will be housed through their gaining unit.

The following duty day after arrival (A+1 or Day 1), Soldiers will report in military uniform to the Central Processing Facility. To ease the process and shorten the time it takes to process in, Soldiers should bring:

  • one (1) copy of assignment orders with all amendments
  • DA Form 31
  • finance files and all travel receipts, including plane tickets
  • DA 5888 if on deferred travel
  • DD Form 788 if a personally owned vehicle has been shipped.
On A+1 you will have completed the following:
  • signing in a unit in-processing and leave form
  • obtaining a mailing address at the community mail room (CMR)
  • in-processing at Army Family Housing (AFH) or Unaccompanied Personnel Housing (UPH)
  • processing through Installation Access Control
  • and registering with Department of Defense Dependent Schools (DoDDS) and Child, Youth and School Services (CYSS).

On A+2, the Soldier and spouse will receive the in-processing schedule, an in-processing checklist, and a Soldier readiness file. Later that day they will also receive briefings from the Military Personnel Division, Army Community Service, and Finance.

During the next 12 days, the Soldier will attend in-processing classes. All spouses are encouraged to accompany their Soldier to any portion of the training.

For more information on housing at USAG Ansbach, visit the Hometown Living section.

Transition, Separation, Retirement
Transition Office Transition Services (separation and retirement retirement)Katterbach Kaserne
Hours: Tuesday and Thursdays 9:30 a.m. – 3:30 p.m.
Commercial: 09802-83-3296 / 3298
DSN: 467-3296 / 3298
Email: usarmy.ansbach.imcom-europe.list.rso@mail.mil
Soldier for Life Transition Assistance Program (SFL-TAP)Katterbach Kaserne
Hours: Mondays – Fridays 8 a.m. – 4:30 p.m.
Commercial: 09802-83-3312 / 3314 / 3383
DSN: 467-3312 / 3314 / 3383
Email: acap.ansbach@serco-na.com
Website: https://soldierforlife.army.mil
Soldier for Life Transition Assistance Program administrationUSAG Stuttgart
Commercial: 07031-15-3673
DSN: 431-3673
More retirement resources: Retiree and Veterans Information page
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Directorate of Plans, Training, Mobilization, & Security (DPTMS)
DPTMS OfficeTelephone Number
Operations CenterCommercial: 0981-183-7848
DSN: 468-7848
Plans and OperationsCommercial: 0981-183-7948
DSN: 468-7948
Security (fingerprinting)Commercial: 0981-183-7943
DSN: 468-7943
Force ProtectionCommercial: 09802-83-3987
DSN: 467-3987
Hours:
Mondays – Fridays 8 a.m. – 4:30 p.m.
Closed U.S. holidays
Garrison meeting spaces, contact information

Directorate of Public Works (DPW)
DPW OfficeTelephone Number
Emergency Work OrdersCommercial: 09802-83-115
DSN: 115
Work Orders Ansbach located on Katterbach Kaserne in Bldg. 5810Commercial: 09802-83-2133 / 2125 or 09641-70-587-1777
DSN: 467-2133 / 2125 or 587-1777
Email: usarmy.ansbach.id-europe.mbx.usag-ansbach-work-order-section@mail.mil
Work Orders IllesheimCommercial: 09802-83-2133 / 2125 or 09641-70-587-1777
DSN: 467-2133 / 2125 or 587-1777
Email: usarmy.ansbach.id-europe.mbx.usag-ansbach-work-order-section@mail.mil
Repairs – Ansbach Off Post HousingCommercial: 09802-83-2480
DSN: 467-2480
Repairs – Storck Barracks Off Post HousingCommercial: 09841-83-4523
DSN: 467-4523
Appliance RepairsCommercial: 09802-83-2133 / 2125 or 09641-70-587-1777
DSN: 467-2133 / 2125 or 587-1777
Buildings and Grounds – AnsbachCommercial: 09802-83-2063 / 3370
DSN: 467-2063 / 3370
Buildings and Grounds – Storck BarracksCommercial: 09841-83-4995 / 5081
DSN: 467-4995 / 5081
Environmental Office (recycling and hazardous waste)See Environmental Webpage
Utilities (on post water / light / heat)Commercial: 09802-83-2998 / 2222
DSN: 467-2998 / 2222
HousingSee Housing Web page or see the Housing Division in the directory
Self Help Issue Point (SHIP) – AnsbachCommercial: 09802-83-2149
DSN: 467-2149
Self Help Issue Point (SHIP) – Storck BarracksCommercial: 09841-83-4666
DSN: 467-4666
If you are not in a hurry to get something fixed send the work order desk an email here
After hours emergency work orders
Commercial: 09802-83-2115
DSN: 467-2115
Hours:
Daily 4 p.m. – 7:30 a.m.
Open weekends, U.S., German holidays
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Dry Cleaners
Urlas Kaserne in Post Exchange mall
No number listed
Hours:
Mondays – Fridays 10 a.m. – 6 p.m.
Saturdays 10 a.m. – 2 p.m.
Closed Sundays and German holidays
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