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"C" Directory- Cable TV to CYS Services

For emergency phone numbers please see our Emergency Numbers webpage or for a printable version please download: Emergency Phone Numbers for USAG Ansbach.

Dialing Instructions

Having problems dialing? It can get a bit confusing dialing civilian phone numbers here in Germany or calling back to family and friends in the US. If you need some assistance please see our Dialing Instructions pamphlet and we can explain how to call a Military DSN number from a civilian phone, how to call a German phone number, and how to call back to the US. We also list all the prefixes for all the countries here in Europe, and all the prefixes for the major US installation here in Europe.

All telephone numbers, hours, and information listed in this directory are subject to change without notice. If you find information that is inaccurate please contact the USAG Ansbach webmaster at: USAG Ansbach Webmaster Email.

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Cable TV Service (TKS) Car Care Centers (Garages) Career Counselor - Active Duty
Career Counselor - Reserve Component Cash Cage Casualty and Mortuary Affairs (DHR)
Central Issue Facility (CIF) Central Processing Facility (CPF) Chapels & Religious Support
Child Development Centers Civilian Personnel Advisory Center (CPAC) Claims Assistance (Managed by JAG)
Class Six Store (Katterbach Express Shopette) Clinic (Dental/Medical) Criminal Investigation Division (CID)
Commissary (DeCA) Community Activity Center- Storck Barracks ACS Community Bank
Community Mail Rooms (CMR) Counterintelligence Field Office Credit Union
Culligan Water Customs, U.S. CYS Parent Central Services
CYS Services

Casualty and Mortuary Affairs
Directorate of Human Resources
Commercial: 0981-183-7566 or 09802-83-3301
DSN: 468-7566 or 467-3301
24-hour commercial: 0162-273-3621
Office hours:
Mondays – Thursdays 8 – 5 p.m.
Fridays 1 – 5 p.m.
See also the Directorate of Human Resources here.
For more on Casualty and Mortuary Affairs, visit https://www.hrc.army.mil/TAGD/CMAOC.
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Central Issue Facility
Barton Barracks
Commercial: 0981-183-7691
DSN: 468-7691
Commercial fax: 0981-183-7690
DSN fax: 468-7690
Hours:
Walk-ins Mondays, Wednesdays, Thursdays 8 a.m. – 3:30 p.m., Tuesdays 1 – 3:30 p.m.
In-processing 8 a.m. – noon
Closed Fridays, U.S. holidays
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Central Processing Facility (CPF)
Katterbach Kaserne
Commercial: 09802-83-3298 / 3299 / 3300
DSN: 467-3298 / 3299 / 3300
If calling from U.S.: 011-49-9802-83-3298 / 3299 / 3300
Commercial fax: 09802-83-3308
If faxing from U.S.: 011-49-9802-83-3308
Hours:
Mondays – Fridays 7:30 a.m. – 4:30 p.m.
Closed U.S. holidays
Military PCS Inprocessing Checklist
Civilian PCS Inprocessing Checklist
ACS Sponsorship Guide
Sponsorship Checklist
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Claims Assistance (Managed by the Judge Advocate General)
Katterbach KaserneStorck Barracks
Commercial: 09802-83-2104 / 3961
DSN: 467-2104 / 3961
Commercial: 09841-83-4576
DSN: 467-4576
Hours:
Mondays – Fridays 8 a.m. – 4:30 p.m.
Hours:
Mondays only 9 a.m. – 4 p.m.
For more information, visit the Legal Assistance Web page: USAG Ansbach Legal Assistance
For more information on the U.S. Army Claims Service, visit: https://www.jagcnet.army.mil
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Community Mail Rooms (CMR)
Katterbach Kaserne CMRBarton Barracks CMR
CMR 454 APO AE 09250CMR 463 APO AE 09177
Commercial: 09802-83-2818
DSN: 467-2818
Commercial: 0981-183-7664
DSN: 468-7664
Hours:
Mondays – Fridays 10 a.m. – 6 p.m.
Hours:
Mondays – Thursdays noon – 6 p.m.
Fridays 1 – 6 p.m.
Shipton Kaserne CMRStorck Barracks Postal Service Center (PSC)
CMR 417 APO AE 09075CMR 416 APO AE 09140
Commercial: 09802-83-2467
DSN: 467-2467
Commercial: 09841-83-4592 / 4706
DSN: 467-4592 / 4706
Hours:
Mondays – Fridays 10 a.m. – 6 p.m.
Hours:
Mondays – Thursdays 10 a.m. – 6 p.m.
Fridays 11 a.m. – 6 p.m.
All CMRs are closed Saturdays, Sundays and U.S. holidays. There are four different CMRs at USAG Ansbach: Katterbach Kaserne, Storck Barracks, Shipton Kaserne, and Barton Barracks. The CMR and United States Postal Service (USPS) Office at Storck Barracks is combined and considered a Postal Service Center. At Katterbach Kaserne the CMR and USPS Office are separate. There is no USPS Office at Shipton Kaserne or Barton Barracks.
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Counterintelligence, USAG Ansbach Field Office
Katterbach Kaserne
Commercial: 09802-83-3596
DSN: 467-3596
Hours:
Mondays – Fridays 9 a.m. – 5 p.m.
24-hour hotline to report suspicious activity: 0162-296-7278
Report suspicious activity online at: iSalute, Suspicious Activity Reporting Portal
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Criminal Investigation Division
Katterbach Kaserne
Commercial: 09802-83-2485 / 2489
DSN: 467-2485 / 2489
Commercial fax: 009802-83-2486
DSN fax: 467-2486
After hours call MP desk:
Commercial: 09802-83-3855 / 3856
DSN: 314-467-3855 / 3856
Hours:
Mondays – Fridays 9 a.m. – 5 p.m.
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Customs, U.S.
Barton Barracks
Customs Chief:
Commercial:0981-183-7847
DSN: 468-7847
Customer Service:
Commercial: 0981-183-7842
DSN: 468-7842
Agricultural Inspection Scheduling and Training:
Commercial: 0981-183-7546
DSN: 468-7546
Investigations:
Commercial: 0981-183-7310
DSN: 468-7310
Commercial fax: 0981-183-7576
DSN: 468-7576
Hours:
Mondays – Friday 8 a.m. – 4 p.m.
Closed U.S. holidays
German import restrictions
Ansbach U.S. Customs Facebook page
U.S. Customs webpage for inbound and outbound personnel. The U.S. flag is for outbound personnel, the German Flag is for inbound or living in Germany.
Ansbach U.S. Customs Prohibited Items publication
USAREUR U.S. Customs webpage
Shipping Wine and Alcohol
Shipping Food and Plants
Shipping Firearms
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