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"A" Directory- AAFES to Auto Skills

For emergency phone numbers please see our Emergency Numbers webpage or for a printable version please download: Emergency Phone Numbers for USAG Ansbach.

Having problems dialing? It can get a bit confusing dialing civilian phone numbers here in Germany or calling back to family and friends in the US. If you need some assistance please see our Dialing Instructions pamphlet and we can explain how to call a Military DSN number from a civilian phone, how to call a German phone number, and how to call back to the US. We also list all the prefixes for all the countries here in Europe, and all the prefixes for the major US installation here in Europe.

All telephone numbers, hours, and information listed in this directory are subject to change without notice. If you find information that is inaccurate please contact the USAG Ansbach webmaster at: USAG Ansbach Webmaster Email.

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AAFES Offices Adolescent Substance Abuse (ASA) Airports
American Consulate American Embassy American Red Cross (ARC)
Area Support Team (AST) Armed Forces Network (AFN) Armed Forces Recreation Centers (AFRC)
Army Career and Alumni Program (ACAP) Army Community Service (ACS) Army Continuing Education System (ACES)
Army Emergency Relief (AER) Army Family Team Building/Action Plan Army Lodging
Army Substance Abuse Program (ASAP) Army Volunteer Corps Coordinator Arts & and Crafts Center
Auto Parts Store & Garage Auto (Car) Rental Auto Sales
Auto Skills Center
AAFES Offices
Main Offices
Urlas Kaserne Main Store Customer Service- Hours: M-Sa 1000-2000, Su 1000-1800
Commercial: 09802-958-1627 /1628
Urlas Kaserne Food Court Main Office- Hours: M-Sa 1030-2000, Su 1100-1800
Commercial: 09802-958-1656 /1657
Human Resources Office Katterbach Kaserne- Hours: M –Fr 0800-1600, Lunch 1100-1200, Closed German Holidays
Commercial: 09802-80578
AAFES Headquarters Customer Service, Dallas TX
Commercial: 001-214-312-2011
Urlas Kaserne Main Exchange website
24 hour shopping at the Exchange Online
Military Clothing and Sales Store (MCSS)Auto Parts Store/Care Care Center/Gas Station
Urlas KaserneBismarck Kaserne
Commercial: 09802-958-1663Commercial: 09802-953-868 or 09802-83-3305
Hours: Tu-Sa 1000-1900, Sa-Su ClosedHours: M-F 0730-1800, Sa 0800-1600, Su Closed
Shoppette ExpressShoppette Express and Gas Station
Katterbach KaserneStorck Barracks
Commercial: 09802-958432Commercial: 09841-683123 | DSN:467-4426
Hours: M-Th 0700-2100, Sa 0900-2200,
Su 0900-1900
Hours: M-F 0700-2100, Sa 0900-2100,
Su 1100-1800
Both Shoppettes are open on German, US, and Training Holidays
Gas Station (Kiosk) on Urlas Kaserne
Urlas Kaserne
Commercial: 09802-958-1655
Hours: M-F 0600-2000, Sa 0800-2000, Su 0800-1800
Open on German, US, and Training Holidays
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Adolescent Substance Abuse (ASA) Counselor Services
Main Office
Ansbach Middle/High School
Commercial: 09802-83-2153 | DSN: 467-2153
Fax-Commercial: 09802-1496
Hours: M-F 0730-1630
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Airports (Flughäfen)
Airports within three hours driving distance
Nürnberg Airport NUE (81km/50mi) Website: Nürnberg Airport
Stuttgart Airport STR (176km/110mi) Website: Stuttgart Airport
München Airport MUC (200km/125mi) Website: München Airport
Frankfurt Airport FRA (212km/132mi) Website: Frankfurt Airport
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American Consulate
Frankfurt Office München Office
Gießenerstr 30, 60435 Frankfurt am MainKöniginstrasse 5, 80539 München
Commercial: 069-7535-0Commercial: 089-2888-0
Fax-Commercial: 069-7535-2277Fax-Commercial: 089-280-9998
Frankfurt Office WebsiteMünchen Office Website
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American Embassy
Main Office
Clayallee 170, 14195 Berlin
Commercial: 030-8305-1200 - Call only Monday to Thursday between the hours of 2:00pm and 4:00pm
Fax-Commercial: 030-8305-1215, Email: US Embassy Berlin
US Embassy Appointment System - all services require an appointment
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American Red Cross (ARC)
Ansbach OfficeStorck Barracks Office
Katterbach KaserneStorck Barracks
Commercial: 09802-83-2136 | DSN: 467-2136 or 467-1760Commercial: 09841-83-4483 | DSN: 467-4483
Fax-Commercial: 09802-83-2135 | DSN: 467-2135There is no Fax at Storck Barracks ARC
Hours: M-F 0800-1630Hours: Tu & F 0800-1630
After Hours- Commercial: 07031-15-2334 | DSN: 467-1760 or 431-2334After Hours- Commercial: 07031-15-2334 | DSN: 467-1760 or 431-2334
24 Hour non-toll free US number: 001-877-272-733724 Hour DSN US number: 877-272-7337
The American Red Cross Ansbach - Facebook pageDealing with an Emergency & Family Contact Form
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Area Support Team (AST)
Katterbach KaserneStorck Barracks
Commercial: 09802-83-2267 | DSN: 467-2267Commercial: 09841-83-4515 | DSN: 467-4515
Hours: M-F 0800-1700Hours: M-F 0800-1700
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Armed Forces Network (AFN)
AFN Bavaria in Vilseck
Commercial: 09662-83-3176 | DSN: 476-3176 / Online Contact/Feedback Form
24 hour hotline for AFN troubleshooting- Commercial: 0621-460-85-444 | DSN: 389-4444
AFN Bavaria Website
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Army Career and Alumni Program (ACAP)
Main OfficeTransition Office
Katterbach KaserneKatterbach Kaserne
Commercial: 09802-83-3312 | DSN:467- 3312Commercial: 09802-83-3296 | DSN:467- 3296
Fax-Commercial: 09802-83-3314 / DSN: 467-3314Hours: M-F 0900-1600
Hours: M-F 0800-1200 & 1230-1630
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Army Community Service (ACS)
Katterbach KaserneStorck Barracks
Commercial: 09802-83-2883 /2846 | DSN: 467-2883 /2846Commercial: 09841-83-4555 /4764 | DSN: 467-4555 /4764
Hours: M-Th 0800-1700, F 1100-1700Hours: M-Th 0800-1700, F 1130-1700
Email ACS: USAG Ansbach ACS
Contact ACS for the following programs: Army Emergency Relief (AER), Army Family Action Plan (AFAP), Army Family Team Building (AFTB)
Army Volunteer Corps Coordinator (AVCC), Deployment and Mobilization,
Employment Readiness/Information/Referral, Exceptional Family Member Program (EFMP)
Family Advocacy Program (FAP), Financial Readiness, New Parent Program
Relocation Readiness Program, Soldier and Family Assistance Center.
USAG Ansbach ACS website (managed by MWR)Army Community Service website
Exceptional Family Member Program (EFMP) (Managed by ACS)
Commercial: 09802-83-3632 | DSN: 467-3632
Hours: M & W 0800-1700, F 1130-1700, Closed Tu, Th and US holidays
Military OneSource EFMP/Specials Needs webpage
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Army Continuing Education System (ACES)
Main Office
Commercial: 09841-83-4750 | DSN: 467-4750
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Army Substance Abuse Program (ASAP)
Ansbach OfficeStorck Barracks Office
Katterbach KaserneStorck Barracks
Commercial: 09802-83-1710 | DSN: 467-1710Commercial: 09841-83-4566 / DSN: 467-4566
Fax-Commercial: 09802-83-3528 / DSN: 467-3528There is no Fax at Storck Barracks ARC
Hours: M-F 0730-1630 closed for lunchHours: M-F 0730-1630 closed for lunch
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Arts & Crafts Center
Barton Barracks
Commercial: 09811-83-7627 | DSN: 468-7627
Hours: W-F 1200-2000, Sa 1000-1800, Closed M,Tu,Su & US holidays
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Auto Parts Store/Garage (Car Care Center)
Bismarck Kaserne
Commercial: 09802-953-868 or 09802-83-3305 | DSN: 467-3305
Hours: M-F 0730-1800, Sa 0800-1600, Closed Su & US holidays
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Auto (Car) Rental
Urlas Kaserne in Main Exchange
Commercial: 09802-363
Hours: M-F 1000-1800, Sa 1000-1400, Closed Su and German Holidays
Must have valid US Military/US Government Employee ID Enterprise car rental website
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Auto Sales
AAFES Exchange New Car SalesAuto Exchange
Urlas Kaserne, Commercial: 09802-1836Katterbach
Email: Hours: M-F 1000-1900, Sa 1000-1600Commercial: 09802-952991
Storck Barracks, Commercial: 09841-80202/0151-15806354Contact Auto Exchange
Email: Hours: M-F 1000-1800, Sa 1000-1400Hours: M-F 0900-1900, Sa 1000-1700
Exchange New Car Sales WebsiteAuto Exchange Website
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Auto Skills Center
Katterbach KaserneStorck Barracks
Commercial: 09802-83-2753 | DSN: 467-2753Commercial: 09841-83-4608 | DSN: 467-4608
Hours: Tu-F 1000-2000, Sa-Su 1000-1800, Closed M & US holidaysHours: M 1200-2000, F 1200-2000, Sa-Su 1000-1800, Closed Tu-Th & US holidays
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